Find answers to the most common questions about Golden Graze. Can't find what you're looking for? Contact us and we'll be happy to help!
How do I place an order?
Simply browse our products, add items to your cart, and proceed to checkout. You'll need to provide shipping information and payment details to complete your order.
Can I modify or cancel my order?
Please contact us immediately if you need to modify or cancel your order. Once an order is processed and shipped, we cannot make changes.
Do you offer gift cards?
Yes! Gift cards are available in various amounts and make perfect gifts for any occasion.
How long does shipping take?
We only offer Express Shipping. It’s free and usually arrives within 1–3 business days after fulfillment.
Do you ship internationally?
Currently, we ship within select regions. International shipping options and costs will be displayed at checkout.
How can I track my order?
You'll receive a tracking number once your order ships. Use this number to track your package on our shipping partner's website.
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in original condition, and include all original packaging.
How do I return an item?
Please contact us with your order number. We'll provide return instructions.
How long do refunds take?
Refunds are processed within 5–7 business days after we receive your returned item.
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods displayed at checkout.
Is my payment information secure?
Yes! We use industry-standard SSL encryption to protect your payment information. We never store your credit card details on our servers.
Do I need to create an account to shop?
You can shop as a guest, but creating an account allows you to track orders, save addresses, and view your order history.
How do I contact customer support?
Please visit our Contact page. We typically respond within 24 hours during business days.
What are your business hours?
Our customer support team is available Monday through Friday, 9:00 AM to 5:00 PM.